FAQs

ORDER

As soon as we start processing your order, you’ll receive an email with an order tracking link. With this link you can track the status of your order in real time.

Haven’t received the email? Please check if the e-mail is in your spam folder.

We offer the possibility to return free of charge in most cases, almost all products sold within 30 days of receipt. Please check out returns policy for further information.

We currently accept the following payment methods online:

Debit & Credit Cards as well as PayPal.

Please ensure to contact us before 23:59 GMT-4 on the day of your order, if you wish to make any changes to your order.

Yes, we regularly run sales promotions/competitions. Please follow us on social media and subscribe to our mailing list to be in the loop.

Since we’re an online business, our prices change as a result of market situation/trends, stock and demand from customers. That’s why unfortunately, we can’t avoid this from happening and we can’t offer you a refund when this happens. See Suave Home Terms and Conditions for further info.

DELIVERY

Delivery cost for the whole of USA is $9.99 for all orders under $150 and FREE for orders over $150.

Goods can take between 4 & 7 working days to receive depending on your location, demand and size of the product.

Unfortunately we do not offer collections. At the moment we solely operate as an online retailer, however we do plan to offer product viewings/order collections in the future.

Yes, we currently deliver on weekends, as well as weekdays.

PRODUCTS

Our products come with a 2 year manufacturer warranty.

In the rare instance that your item has arrived damaged, you can contact us at hello@suavehome.com and we can help you with your request. If you’re able to share the detailed pictures as well, we can help you as fast as possible.

If your order has arrived and it’s missing parts, please email us at hello@suavehome.com and we can help solve your issue.